return policy

Stuff happens. If you need to cancel your order, that's okay. We will accept order cancellations for any order that has not yet shipped. You will receive a 100% refund.

To arrange an order cancellation, please email orders [at] glowstickwars [dot] com with the word 'CANCEL' and your order number in the Subject line.

If your order has shipped and you still want to cancel it, you may do so within seven (7) days of receiving it. Only unopened, unused product can be returned. Just contact us and we will provide you with a Return Authorization number. We cannot accept any returned merchandise without an approved RA number. You will be responsible for all transportation costs to return product to us. Once the products are received in good condition, we will issue you a refund, less a 15% restocking fee.